Su navegador web no está actualizado.
Está utilizando un navegador obsoleto que no es compatible con el portal web de Naviera Armas.
Algunas funciones no estarán disponibles. Navegadores recomendados:
FAQS
** NEW ESTABLISHMENT OF RESTRICTIONS IN THE SUBSIDIES FOR REGULAR MARITIME TRANSPORT **
NEW ESTABLISHMENT OF RESTRICTIONS IN THE SUBSIDIES FOR REGULAR MARITIME TRANSPORT TARIFFS FOR NON-MAINLAND RESIDENT PASSENGERS AND LARGE FAMILIES
All tickets issued from 01 August 2012 will be subject to restrictions in the subsidies for the regular maritime transport tariffs previously announced by the shipping companies to the General Management of Merchant Shipping, in conformity with that established in the Law 2/2012 of 29 June 2012, seventy second Provision. Maritime and aerial transport subsidies for residents in the Canary Islands, Balearic Islands, Ceuta and Melilla:
"For an indefinite period until the Spanish Government either modifies or replaces the current subsidies scheme for regular maritime passenger transport, the cost of tickets, which must be previously communicated to the General Management of Merchant Shipping, will be subsidised, except for the difference relating to the price of first class seating or cabins occupied by only one person."
CHANGES IN THE METHOD OF RESIDENCY VALIDATION TO BE ELIGIBLE FOR THE REGULAR MARITIME TRANSPORT OF NON-MAINLAND RESIDENTS SUBSIDY
From 01 SEPTEMBER 2012, non-mainland residents who wish to apply for the subsidy must prove their residency by means of the following documents:
- Spanish citizens: the registration certificate issued by the municipal council according to the model in Annex 1 of Royal Decree 1316/2001, accompanied by the national identification document (DNI) as proof of identity. Spanish citizens under 14 years old who do not have a DNI will only need to present the municipal registration certificate.
- Foreign citizens: (national residents of the 27 EU member states and Norway, Liechtenstein, Iceland and Switzerland): the registration certificate issued by the municipal council according to the model in Annex 1 of Royal Decree 1316/2001, accompanied by the national identification document (DNI) as proof of identity.
These documents will only be effective for proof of residency if they are currently valid.
From 01 September, make sure you have your municipal registration certificate and the aforementioned identification documents in order to receive your subsidised ticket and obtain the corresponding boarding card. If you are unable to prove your residency or identity you will not be able to make the subsidised journey.
In order to make the new accreditation requirement as easy as possible, the Public Works Ministry, in collaboration with the Finance and Public Administration Ministry, is working with the shipping companies and reservation systems to develop a telematic system to confirm that the citizen complies with the subsidy requirements when the ticket is issued, therefore avoiding the need to bring the municipal certification. This will be implemented during the coming months.
NEW ESTABLISHMENT, Maritime and aerial transport subsidies for non-EU residents
The Ministry of Public Works has extended the application of subsidies on air and sea travel tickets
- In some cases, subsidies have been extended to citizens of non-EU countries, or rather, who are not from the European Union, the European Economic Area or Switzerland.
- This measure will take effect on tickets sold as of day, 1 April 2013.
- Inclusion of the new beneficiaries in the automated accreditation system (SARA) is currently under way.
Madrid, 1 April 2013 (Ministry of Public Works).
As of today, 1 April, the Ministry of Public Works has extended the application of subsidies on air and sea travel tickets for residents of the Canary Islands, the Balearic Islands and the autonomous cities of Ceuta and Melilla.
Until now, discounts on air travel for non-mainland residents were only available to Spanish citizens, citizens of other European Union member States, of Sates signed up to the European Economic Area Agreement or of Switzerland.
With this extension for tickets sold as of 1 April 2013, as established in the Thirteenth Supplementary Provision of the Spanish National Budget Act for 2013, this state-assistance programme now applies to citizens of non-EU countries who are related to residents already entitled to the subsidy; and to citizens of non-EU countries who are long-term residents.
In both cases, residency in the Canary Islands, Balearic Islands, Ceuta or Melilla must be verified through presentation of a local residency certificate issued by the municipal council and a corresponding, valid residency permit, until these new cases for discounts are included in the automated residency accreditation system (SARA). From 1 October last year, SARA was made available to all air and sea travel companies and to all booking operators in order to assist citizens with the residency accreditation procedure.
BUYING A TICKET
The process to buy tickets on the ‘NAVIERA ARMAS’ web site follows very simple rules that we summarise below:
Selecting the route details: :
- The process can be started on the main page and also on the 'Buy a Ticket' tab.
- Select the route you wish to travel, the date (and the return date, if applicable) and the accommodation you want on board.
- If there is only one type of accommodation available, it will be selected automatically.
- If you wish different types of accommodation on the departure and return, you can select them on the ‘Buy a Ticket’ page only (not on the main page).
- Select the type of vehicle (leave empty if not travelling with a vehicle).
- Finally, state the number of people who are going to travel and remember that you cannot select more than 5 (adults and children) per ticket.
- If you are not sure of the date you want to travel, you can click on the ‘Flexible on dates’ box so the search results provide several options.
Selecting the route and fare:
- A table will be displayed with the different times available and the price of each one according to the stated fare.
- In order to proceed, select the date of departure you wish (and return if applicable), the residence discount and the fare you want (see the conditions below).
- If there are departures in the list that cannot be selected, it means that there is no availability on that route.
- For return tickets, the selected fare will apply both ways.
Price of the requested vehicle:
- The price that appears on each line is the total price for passengers and vehicles for the selected route (one way or return) for the fare stated in the column.
- In the lower part, once you have selected the requested routes, the total price of the ticket (return included) will appear for the total number of passengers and vehicles for that fare.
Inserting data:
- After confirming the route and fare you must state the personal details of the travellers on the ticket, taking into account the condition of resident and that it is mandatory to insert the identity card number (Spanish Identity Card or Foreign Residence Permit for non-nationals).
- If there is an error in the data or the temporary availability is affected during the purchasing process, the system will inform you of the error, and you will have to start the purchasing process again.
Paying for the ticket:
- In order to finish the process you must pay for the ticket with your credit card.
- The payment process is carried out with our bank. This operation will be carried out under the highest security measures and following current regulations.
- If the payment is denied, it is the bank that carries out this operation and verification. NAVIERA ARMAS does not act as an active agent in this process.
- In order to provide the best service, NAVIERA ARMAS would like to remind you that you must insert the payment details exactly as they appear on your credit card because these details will be used to retrieve your ticket on the web site.
Printing the ticket:
- After the payment process, the ticket will be shown on the screen and it can be printed easily with the button.
- If you are not able to print your ticket, take note of the ticket number that appears on the screen and take it to the offices in order to issue your boarding card.
Printing boarding cards – AUTO CHECK-IN ONLINE
- NAVIERA ARMAS has started up the new AUTO CHECK-IN with which to obtain boarding cards without queues at the port. With these you will be able to board without having to go to the desk.
- This service is available for all our routes.
- Only valid for passengers with seat accommodation (not valid for cabins).
- For tickets with residence discount, you will only be able to retrieve your electronic boarding card if your identity card has been digitalised and is active on our system. It includes ‘Armas Style’ cardholders.
- No refunds or change of date will be possible once the boarding card has been printed, until after departure.
- Boarding cards must be printed on DIN-A4 paper.
Rights of passengers travelling by sea and inland waterway
This regulation establishes rules for the rights of passengers when travelling by sea and inland waterway transport. It covers non-discrimination between passengers regarding transport conditions offered by carriers, non-discrimination and assistance for disabled persons and persons with reduced mobility, rights of passengers in case of cancellation or delay, minimum information to be provided to passengers, the handling of complaints and general rules on enforcement.
ACT
Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway.
SUMMARY
This regulation applies to passengers travelling on passenger services * either departing from or arriving in a port within the European Union (EU), and on cruises where the port of embarkation is in the EU. It does not apply to passengers travelling:
- on ships certified to carry up to 12 passengers;
- on ships which have a crew of less than three persons or where the distance of the service is less than 500 metres;
- on excursion and sightseeing tours;
- on ships not propelled by mechanical means and historical ships, certified to carry up to 36 passengers.
Rights of disabled persons and persons with reduced mobility
Carriers, travel agents and tour operators must not refuse to accept reservations, issue tickets or embark persons on the grounds of disability or of reduced mobility, and nor must tickets be offered at an additional cost. Reservations and tickets may, however, be refused to disabled persons or persons with reduced mobility in order to meet applicable safety requirements and where the design of the passenger ship or port infrastructure and equipment makes the safe embarkation, disembarkation or carriage of disabled persons impossible. In the case of such a refusal, carriers, travel agents and tour operators must make all reasonable efforts to find an alternative means of transport for the person concerned.
Rights in the event of interrupted travel
In the event of a cancellation or a delayed departure of a passenger service, passengers must be informed by the carrier of the situation as soon as possible and no later than 30 minutes after the scheduled time of departure. In this case, carriers must also inform passengers of the estimated departure time and estimated arrival time as soon as such information is available. Where the departure is cancelled or delayed for more than 90 minutes, passengers must be offered free of charge snacks, meals or refreshments in reasonable relation to the waiting time. Where an overnight stay is necessary, the carrier must offer, where possible, free of charge accommodation for the passengers. The carrier may limit the total cost of accommodation to EUR 80 per night per passenger, for a maximum of three nights.
When a departure is cancelled or delayed for more than 90 minutes, passengers must immediately be offered the choice between re-routing to the final destination at the earliest opportunity and at no additional cost or reimbursement of the ticket price and, where appropriate, a return service free of charge to the first point of departure.
Passengers may also request compensation, in addition to the transport, from the carrier in the event of a delay in arrival at the final destination. The minimum level of compensation is 25 %of the ticket price for a delay of at least:
- 1 hour in the case of a scheduled journey of up to 4 hours;
- 2 hours in the case of a scheduled journey of between 4 and 8 hours;
- 3 hours in the case of a scheduled journey of between 8 and 24 hours;
- 6 hours in the case of a scheduled journey of more than 24 hours.
If the delay exceeds double the time set out above, the compensation will increase to 50 % of the ticket price. The compensation will be paid, either in vouchers or in money at the request of the passenger, within 1 month of the request for compensation. This compensation must not be reduced by financial transaction costs such as fees, telephone costs or stamps.
Carriers are not required to provide passengers with an overnight stay and compensation where the cancellation or delay is caused by weather conditions endangering the safe operation of the ship.
Carriers and terminal operators must establish or have in place an accessible complaint-handling mechanism for the rights and obligations provided for in this regulation. A passenger must submit a complaint within 2 months from the date on which the transport service was undertaken or when the service should have been undertaken. Within 1 month of receiving the complaint, the carrier or terminal operator must notify the passenger that the complaint has been substantiated, rejected or is still being considered. The final response must be provided within 2 months of the receipt of the complaint.
Each EU country must establish an independent national body with the mandate to enforce the regulation and to impose penalties where appropriate.
This regulation is applicable from 18 December 2012.
ROUTE AVAILABILITY
After selecting the route details (origin, destination, date, accommodation), there may be a message that informs that there is no availability on the selected dates.
This may occur because the system has not loaded the departures yet for the route on the selected dates. Please contact out Call Centre 902 456 500, Monday to Sunday, from 8 to 20, canaries timetable (from 9 to 21 mainland Spain timetable), for more information on the routes you wish to book.
DOCUMENTS REQUIRED TO TRAVEL
On issuing the ticket:
- According to the RD 1316/2001 - Chapter 3 - Article 10 - Issue of maritime travel tickets:
- As a requirement prior to issuing the ticket, the employee of the shipping company or the agency must ask the interested parties for a photocopy of their valid National Identity Cards or the Registration Certificates, as well as the original document, in order to check that they are the same as the photocopies presented.
On boarding the ship:
- According to the RD 1316/2001 - Chapter 3 - Article 13 – Responsibilities of the Shipping Companies:
- The shipping companies will periodically check, on boarding, the identity of the person whose name is on the ticket, with their personal documentation, aside from any checks that the administration may carry out.
BOARDING OF MINORS
Accompanied minors:
We establish a difference between:
- Minors travelling with their father, mother or guardian: minors travelling with their father, mother or guardian must hand in a photocopy of their Valid IDENTITY CARD, SPANISH FAMILY RECORD BOOK or the PASSPORT as well as the original document, as set out in the RD 1316/2001 – CHAPTER 3 – ARTICLE 10 – ISSUING A MARITIME TRAVEL TICKET.
- Minors travelling with a person who is not their father, mother or guardian: minors travelling with an adult who is not their father, mother or guardian must provide an authorisation by the father, mother or guardian with the photocopy of their identity card, as well as the documents mentioned in the previous section.
Unaccompanied minors:
An unaccompanied minor is someone aged between 14 and 18 who travels alone. To travel they require the authorisation of their father, mother or legal guardian. Except on the Canaries > Huelva lines , Motril > Nador and Alhoceima lines, where they cannot travel unaccompanied.
* Existen condiciones especiales para la línea PLAYA BLANCA, > CORRALEJO en la que los menores NO PODRÁN VIAJAR SOLOS en el último trayecto.
* En las líneas de Motril > Nador > Alhoceima, a los menores de 0 a 3 años, se les facturará la cantidad correspondiente al seguro de viaje.
* En ningún caso podrá viajar un menor solo en aquellas líneas donde haya que hacer TRASBORDO.
Minors aged between 5 and 14 must always travel accompanied by an adult aged over 18. They must also have the documentation stated previously, a copy of the DNI (Spanish ID card) to accompany the ticket as well as the authorisation of their father, mother or legal guardian whenever they travel with anyone else other than the latter.
The following things must be taken into account:
- The person accompanying the minor must sign a disclaimer statement which authorises the minor to travel and Naviera Armas will not be responsible during transport.
- Upon arrival at the destination the minor must be handed over to the person mentioned in the unaccompanied minors form, and shall not be handed over to any other person. Under no circumstance the minor will be collected by taxi and/or bus.
Naviera Armas has authorisation forms at its offices for both cases:
- AUTHORISATION FORM FOR A MINOR TRAVELLING WITH A PERSON OTHER THAN HIS/HER FATHER, MOTHER OR GUARDIAN.
- AUTHORISATION FORM FOR UNACCOMPANIED MINORS
The tickets you wish to purchase on the web site for minors residing in the Canary Islands must show their identity card number.
If you wish to prove that the minor lives in the Canary Islands with a certificate, you must call our Call Centre 902 456 500 or come to one of our points of sale.
If you wish to purchase the minor's ticket on the web site, you can do it with a new ticket without the residence discount.
If travelling with minors, you must also present the Spanish family record book that proves you are the guardian. The Spanish family record book does not prove residence in the Canary Islands.
PREGNANT PASSENGERS
Pregnant women are able to travel on all ships, provided that they are not more than 36 weeks pregnant. They must also always present a medical certificate authorising them to travel.
LARGE FAMILIES
In accordance with the Decree Law 1621/2005 of 30 December, which approves the regulations of the law 40/2003 of 18 November on the Protection of Large Families:
In accordance with Article 12 - Section 3 of said decree, on discounts for using regular maritime transport:
The inspection and control procedure to comply with said benefits will be carried following the terms established in Chapter III – Article 10 – Section 3 of the RD 1316/2001 of 30 November, which regulates the discounts on regular maritime transport fares for residents in the Canary Islands.
Regarding the previous requirement and the issue of the ticket, which appears in Section 3 of the Article 10 of the RD 1316/2001 of 30 November, in order to enjoy large families discount, the employee of the shipping company or agency must collect the official large family certificate or document that proves that condition and category.
* The company will ask the interested parties for a copy of said document, in order to enjoy the discount.
For more information, check the full text of the original Royal Decree 1621/2005 on: http://www.boe.es/g/es/bases_datos/doc.php?coleccion=iberlex&id=2006/00674
AGES OF THE PASSENGERS
While purchasing process of tickets, NAVIERA ARMAS enables you to select three different types of age groups for travellers, with different characteristics in the price applied:
- Adults: applicable to all passengers over 12 years.
- Children: applicable to all passengers from 4 to 11 years.
- Infants: applicable to all passengers under 3 years.
TYPES OF FARES
NAVIERA ARMAS has different fares that adapt to the different clients who travel with our company. These rates have different conditions and requirements:
- General Fare: general fare for adults (12-60 years)
- Under 26 Fare: fare with a special discount for passengers under 26
- Over 60 Fare: fare with a special discount for passengers over 60
- Discount package*: fare with a special discount, which includes a return trip, for the number of people selected plus a vehicle.
- LORO PARQUE*, packages with a special discount that includes a ticket to the Loro Parque, 2-5 passengers, with vehicle.
- SIAM PARK*, packages with a special discount that includes a ticket to Siam Park, 2-5 passengers, with vehicle.
- COMBO LORO + SIAM*, fare that includes tickets to both parks (same number of tickets as the selected number of passengers)
- PUEBLO CHICO*, fare with a special discount
- ONLY LORO PARQUE*, individual fares that include tickets to the Loro Parque, travelling with or without a vehicle
- ONLY SIAM PARK*, individual fares that include tickets to Loro Parque, travelling with or without a vehicle
* Rate that includes restrictions for refunding the ticket.
TYPES OF DISCOUNTS APPLICABLE TO THESE FARES:
- General: general fare without residence discount
- Resident in the Canary Islands: fare with a residence discount In order to apply the discount you must insert a valid identity card number in the passenger details page and hand in a photocopy of said document when retrieving the ticket, in accordance with the RD 1316/2001 described in section 4. RESIDENCE IN THE CANARY ISLANDS.
- Non-resident Large Family: general fare with a large family discount, in accordance with the RD 1621/2005 described in section 6. LARGE FAMILIES.
- Resident Large Family: fare with Resident’s discount and Large Family discount.
LORO PARQUE - SIAM PARK FARE
You can travel with NAVIERA ARMAS and purchase your tickets for LORO PARQUE and SIAM PARK, only under the following conditions:
- Return trip
- 2 or more adult passengers
- Origin and destination: Las Palmas de Gran Canaria - Santa Cruz de Tenerife
The Loro Parque and Siam Park fares are not applicable to travellers with discounts for people under 26 or over 60, and all the travellers must be filled in as adults.
MEASUREMENTS OF THE VEHICLES
NAVIERA ARMAS has different categories of vehicles according to their size, which adapt to the different clients who travel with our company.
SMALL CAR
- UNDER 4.85 M LONG AND 1.85 M HIGH
MEDIUM-SIZED CAR
- 4.85 - 5.00 M LONG AND 1.85 - 2.00 M HIGH
LARGE CAR
- OVER 5.01 M LONG AND/OR 2.01 M HIGH
SMALL CAR + TRAILER
- CAR UNDER 4.85 LONG AND 1.85 M HIGH + TRAILER TYPE V car + TRAILER, in which neither of the two vehicles is over 4.85 m long and 1.86 m high (small car and small trailer)
MEDIUM-SIZED CAR + TRAILER
- UNDER 4.85 M - 5.00 M LONG AND 1.85 – 2.00 M HIGH + TRAILER TYPE Y car + TRAILER, in which one is 4.86 - 5 m long and/or 1.86 - 2 m high, and the other is TYPE V (medium-sized car and small trailer)
LARGE CAR + TRAILER
- OVER 5.01 M LONG AND/OR 2.01 M HIGH + TRAILER TYPE X car + TRAILER, in which one of them is more than 5 m long and 2 m high, or both vehicles (small car with a caravan or a car with a trailer larger than 5 m) (large car and large trailer)
** VEHICLE LENGTH: including baggage, merchandise and all other goods
** The technical specifications must be presented for all vehicle types, which will help us to establish the correct charge for the vehicle.
TRAVELLING WITH A RENTAL CAR
You may travel with NAVIERA ARMAS with your rental car (if the rental company allows it)
When you book online you can fill in the vehicle field with a licence no. like ‘ALQ-1234’, which will be changed when you retrieve your boarding card at our offices.
CARGO VEHICLES
What constitutes a CARGO vehicle?
A passenger vehicle (of the aforementioned types) is classified as a cargo vehicle when travelling without a driver.
This includes all types of heavy vehicles such as vans, trucks and any vehicles larger than these, which are carrying goods.
Private vehicles used for moving house, even if carrying furniture and other personal belongings, will be classified as passenger vehicles, when accompanied by a driver. If such vehicles are not accompanied by a driver, they will be classified as cargo vehicles.
Any vehicle that cannot be loaded/ unloaded without assistance (broken-down vehicles) will also be classified as a cargo vehicle.
TRAVELLING WITH PETS
You may travel with your pet on board NAVIERA ARMAS ships, taking into account the following:
- Passengers travelling with pets must purchase the corresponding ticket to board the ship and present the corresponding health documents, if requested.
- You may purchase your pet’s ticket at our offices, online or by calling our Call Centre 902 456 500.
- During the trip pets must remain in the cages provided on the ship. If passengers wish to see their pets, they must check with the crew, who will accompany them if necessary.
- If the pet’s size and weight allow (no more than 6 kg), you may carry it with you, always in a pet carrier (smaller than 50x40x25 cm), and they are not allowed in the lounges or on deck and cabin.
- Dogs must be on a lead and wear a muzzle when boarding and disembarking, even if they are peaceful animals.
- Guide Dogs: according to specific regulations, guide dogs may have free access to the passenger lounges. Don’t forget the muzzle because it is a requirement for boarding. The dog must remain at its owner's side and not get in the way of other passengers. They do not pay a ticket and have no weight or size restrictions.
- Under no circumstance will they be able to travel inside the vehicles.
In any case, and depending on the route you take, you must comply with current regulations on animal transport in the origin and destination country. As the passenger you are responsible for complying with these regulations.
Make sure you comply with the maximum weight and size restrictions established by the company because if not you may be refused entry on board.
PURCHASING THE BOARDING CARDS
You will be able to purchase your boarding card:
- At our offices: if you purchased the ticket by calling our Call Centre 902 456 500 you will have to present the original valid identification for each of the people that are going to travel, as well as the locator that our operator provided. If you purchased the ticket directly on our web site you will have to present the original valid identification for each of the people who are going to travel, as well as the receipt of purchase.
- On our web site – AUTO CHECK-IN ONLINE: if you have purchased the ticket online or by calling our Call Centre, you will be able to retrieve your boarding card with our AUTO CHECK-IN service (for more information click on https://secure.navieraarmas.com/index.php?id_pagina=27)
It is VERY IMPORTANT that you retrieve your boarding cards before the departure of the ship, to avoid problems and queues at the port.
Don’t forget the required documentation, for boarding and for possible discounts. If you have any questions, read section 3. DOCUMENTS REQUIRED TO TRAVEL. If you do not present this documentation, you may be refused boarding.
LATEST BOARDING TIME
The latest time to board, taking into account the scheduled time of departure, will be:
- 1 HOUR prior to departure, for passengers with vehicles
- 30 MINUTES prior to departure, for those without vehicles
LATEST TIME FOR ISSUING TICKETS
The latest time for issuing tickets is 15 MINUTES prior to departure. After this deadline the shipping company shall not be liable for passengers and/or vehicles not being allowed on board.
RETRIEVING A BOOKING FROM OUR WEB SITE
In order to offer a comprehensive service, the NAVIERA ARMAS web site has the option of retrieving a ticket that was already purchased in order to print it out again.
For this, click on the BUY A TICKET tab and in the RETRIEVE TICKET tab you will find a form to retrieve the ticket.
You must fill in the details regarding your purchase(s), for your privacy and safety.
COLLECTING ‘ARMAS STYLE’ POINTS
If you have the ARMAS STYLE card, the points from your online ticket purchase will be immediately put on your card.
For this there is an ARMAS STYLE box on the traveller’s details page where you must state your card number.
On the same page you will be able to log in to see your points balance, as well as the points you need for travelling.
CHECK AVAILABILITY AND PRICE
You also have, on this web site, an up-to-date timetable with the different connections that NAVIERA ARMAS offers. For this, click on the TIMETABLES/DESTINATIONS tab and select the origin and destination you wish to check. On the right of the screen you will see a table with the scheduled departures.
TIMETABLES AND DESTINATIONS
You also have, on this web site, an up-to-date timetable with the different connections that NAVIERA ARMAS offers. For this, click on the TIMETABLES/DESTINATIONS tab and select the origin and destination you wish to check. On the right of the screen you will see a table with the scheduled departures.
© 2013 Naviera Armas